At Hygga, we aim for a really perfect fit each time. We recognize that sometimes, even the maximum ideal pair of trousers isn't pretty, right? Our coverage is designed to be as clean and snug as our clothing, making sure there is a clean route to money back or alternate when needed.

1. The Hygga 30-Day Comfort Guarantee (Overall Limit)

We provide a 30-day window for returns or exchanges. This length begins the day your order is marked as brought through the transport carrier. We can't receive returns asked out of doors this 30-day timeframe.

General Return Eligibility:

To qualify for a go-back (except defective), your trousers have to meet the subsequent criteria:

• Unworn Condition: The object has to be unused, unwashed, and absolutely free from odors, stains, or puppy hair. They have to be in their authentic, resellable condition.
• Original Packaging: All authentic packaging, tags, and labels have to be intact and attached.

2. The Step-by-Step Return Process

To make certain of a clean process, please comply with those steps to request a go-back or refund:

1. Initiate Contact: Email us immediately at support@hygga.shop in the 30-day limit.

2. Provide Details:In your email, include:

   • Your Order Number (vital for tracking).

   • Reason for Return/Refund (e.g., sizing issue, defective stitching, wrong shade received).

   • Photos: Clear snapshots are required if the object is damaged, defective, or incorrect.

3. Wait for Authorization: Our aid crew will evaluate your request and normally reply inside 1–2 commercial enterprise days with a Return Merchandise Authorization (RMA) range and unique transport instructions.

4. Ship It Back: Once authorized, ship the object again to the deal furnished through our aid crew. Do not no-go back to gadgets without an RMA range, as this could extensively postpone your refund.

3. Handling Specific Refund & Return Scenarios

Our go-back manner varies, barely relying on why you're sending the object returned:

A. Defective, Damaged, or Incorrect Product Received:

• Reporting Timeframe: You ought to notify us at support@hygga.shop within 7 days of shipping with clean photographic proof of the difficulty.
• Resolution: Upon verification, you'll get hold of either a complete refund or a loose replacement (your choice).
• Shipping Cost: Hygga covers the overall fee of going back for delivery in this scenario. We will offer a pay-as-you-go back label.

B. Change of Mind or Sizing Issues:

• Reporting Timeframe: The request ought to be submitted inside the 30-day window.
• Resolution: You will get hold of a complete refund for the product price. Original delivery fees are non-refundable.
• Shipping Cost: The purchaser is accountable for the fee of delivery of the object returned to our facility.

C. Order Lost in Transit (Never Arrived):

• Reporting Timeframe: If your monitoring data has now no longer been up-to-date for 10 consecutive commercial enterprise days or your package deal has now no longer arrived 15 commercial enterprise days after the anticipated shipping date, please touch us.
• Resolution: We will release research with the carrier (which takes as much as 5 commercial enterprise days). If the package deal is shown as lost, we can provide a complete refund or reshipment immediately.

D. Cancellation After Placing Order:

• Refund Timeframe: You might also additionally request to cancel your order for a complete refund within 12 hours of placing it.
• Non-Refundable After: Orders that have already been processed, packed, or shipped (normally after the 12-hour window) cannot be canceled. In this case, you ought to wait to get hold of the object and provoke a trendy go-back.

4. Refund Processing and Payout Time

Your consolation and well-timed refund are our priority.

• Processing Time: Once we get hold of the lower back trousers, our group will investigate them (this takes 2–3 commercial enterprise days).
• Refund Issuance: If approved, your refund might be issued in your unique fee technique within 7 business days of the inspection final touch date.
• Bank Time: After we process the refund, it can take an extra 3–10 business days for the finances to be formally put up in your financial institution account or credit card, depending on your monetary institution's policies.

Contact Us:

If you've got any questions or want help at any point, please reach out to us at support@hygga.shop.